SkinStash

Terms of Service

This version takes effect on the date shown above and replaces any earlier version.

1. Who we are

SkinStash is an online trading platform operated at skinstash.gg. In these Terms, "SkinStash", "Platform", "we", "us" and "our" mean the operator of that website.

You can reach us at [email protected], or through the support channels described in section 20.

2. Introduction

Your access to and use of skinstash.gg and the services we make available through it (together, the "Service") is subject to these Terms of Service (the "Terms"). By accessing or using the Service you agree that these Terms form a legally binding agreement between you and SkinStash. Please read them carefully. If you do not agree to them, please do not use the Service.

SkinStash lets you trade virtual in-game items ("Items") with our own inventory, through the Steam trading system operated by Valve Corporation. We trade as principal. You are trading with us, not with other users, and we are not a marketplace or an intermediary between users.

We currently support Counter-Strike 2 ("CS2"), Rust and Team Fortress 2 ("TF2"). We may add or remove supported games at any time.

We are not affiliated with, endorsed by, or sponsored by Valve Corporation or Steam in any way. All Items remain the intellectual property of Valve Corporation.

3. Use of the Platform

Subject to your agreement and continuing compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited licence to access and use the Service.

To use SkinStash you must:

  • Be a natural person at least 18 years old, or the age of majority in your country if that is higher;
  • Have an active Steam account in good standing;
  • Reside in a country where access to the Service is permitted;

We may refuse or restrict any trade, refuse service, or revise prices at any time, at our discretion.

4. Your Account

When you sign in through Steam we do not receive your Steam login credentials. We receive your Steam ID (a unique numeric identifier), display name and avatar, as described in our Privacy Policy.

You must provide accurate information when using the Service. If we have any doubt as to your identity or the accuracy of what you have provided, we may suspend or block your account until the matter is resolved.

You are expressly prohibited from:

  • Using someone else's identity or Steam account;
  • Setting up an account on behalf of a third party;
  • Sharing your account with anyone else;
  • Misrepresenting your age, location or eligibility.

If we suspect fraud, account compromise, or other illegal or prohibited activity, we may suspend or terminate your account, decline or reverse trades, and prevent further use of the Service, at our discretion and without prior notice.

ANY ATTEMPT TO DISRUPT, INTERFERE WITH, OR MANIPULATE THE PLATFORM IS A VIOLATION OF THESE TERMS AND MAY BREACH CRIMINAL AND CIVIL LAW IN YOUR COUNTRY.

You are solely responsible for safeguarding your Steam account, your trade URL, and any action taken under your account.

5. Security

SkinStash staff will never:

  • Ask for your Steam password, Steam Guard code, or any other login credential;
  • Send you "empty" trade offers asking for verification;
  • Contact you to provide support outside the Platform or our official email address ([email protected]).

If you receive a message from someone claiming to be SkinStash staff outside these channels, treat it as a phishing attempt and report it to [email protected].

We are not liable for loss caused by impersonation, phishing, or other fraud carried out by third parties.

6. Trades and Exchanges

6.1 How trades work

By "trade" or "exchange" we mean an agreement to transfer the right to use an Item within the Steam ecosystem. Item transfers are performed through the standard Steam trade offer system.

You select Items from our inventory and offer Items from your own. We value both sides as described in section 6.2. Where the two sides are not equal, the difference is settled in SkinStash Credit (see section 7).

Cross-game trades. You may deposit Items from one supported game and receive Items from another, subject to limits we set and publish in the Platform. These limits are directional and may change.

To trade you must:

  • Have your Steam inventory set to public;
  • Have an active Steam Guard Mobile Authenticator;
  • Provide a valid Steam trade URL;
  • Not be subject to a Steam trade ban or VAC ban.

6.2 Item valuation

The value of each Item is determined by SkinStash using multiple market sources, Item attributes (wear, pattern, stickers, StatTrak and similar) and supply and demand. Prices are updated regularly and may differ from prices on the Steam Community Market or other platforms.

Our prices include our margin, which covers operating costs, price volatility and risk. The margin is reflected in the prices shown on the Platform and is not charged as a separate fee.

6.3 How a trade completes

Trades are processed automatically. When you confirm a trade on the Platform, our trading bot constructs and sends a Steam trade offer to the trade URL on your account. The trade completes when Steam reports that you have accepted that offer, at which point your account is updated.

Trades are not individually reviewed by a person before they complete. Automated checks run on every trade, and we may delay, decline or cancel any trade at our discretion, including after an offer has been sent but before it is accepted. We aim to send offers promptly but do not guarantee any particular turnaround time, and the Service may be unavailable while Steam is unavailable.

6.4 Steam trade protection

Under Valve's Trade Protection feature you may be able to reverse most CS2 trades within seven days of the trade, through your Steam account. Initiating such a reversal may trigger a cooldown on your Steam trading ability as set by Valve. This is a function of Steam, not of SkinStash, and the period and the consequences are set by Valve and may change without notice to us.

Separately, SkinStash operates its own clearing period before certain balances and rewards become available to you. That period is currently seven days and three hours, chosen to sit just beyond Valve's window. We may change it, and the current figure is shown on the Platform.

6.5 Finality of trades

Completed trades are final. We do not offer refunds, reversals or compensation for completed trades, except:

  • Where required by mandatory consumer protection law in your country;
  • Where Steam itself initiates a reversal under its Trade Protection feature;
  • Where we determine that an error or fraud occurred.

You are solely responsible for reviewing each trade before you accept the Steam offer.

Where consumer protection law in your country gives you a right to withdraw from a contract for digital content, you agree that by confirming a trade you are asking us to begin performance immediately, and that this right ends once the Items have been transferred through Steam, because performance is then complete.

6.6 Consequences of a trade reversal

Reversing a completed trade through Steam takes back Items we have already given value for.

If you reverse a trade without a justified reason, your account will be permanently terminated. Any SkinStash Credit movement associated with the reversed trade is also reversed.

A justified reason means something genuinely outside your control, such as a compromised Steam account or a reversal initiated by Valve rather than by you.

If you had a real reason, you can dispute the termination through support. Tell us what happened and provide evidence for it. We will review what you send and restore the account if the reason holds up. Without evidence the termination stands.

Termination does not take your Credit. Any Credit remaining on a terminated account stays available for you to withdraw as Items from our inventory, with no deadline. What termination ends is your ability to trade: you may not deposit Items or do anything that would increase your Credit. Withdrawing what is already yours stays open.

We detect reversals by polling Steam's trade history. Detection may take up to 24 hours. The consequences above apply regardless of any detection delay.

6.7 Price manipulation

Items or trades that show price manipulation, meaning abnormal or extreme value movement over a short period, may be declined, reversed or held at our discretion. We determine what constitutes price manipulation and may cancel trades, reverse transfers and suspend accounts accordingly. If you believe an action was taken in error you may contact support.

7. SkinStash Credit

SkinStash Credit ("Credit") is a balance held on your account that records the value difference arising from trades and rewards.

  • Credit is not money, not electronic money, and not a payment instrument. It has no cash value.
  • Credit cannot be withdrawn, transferred, sold or exchanged for money by any means. It can only be used to obtain Items from our inventory through the Service.
  • Credit is not a deposit, is not held on your behalf, and earns no interest.
  • Credit has no value outside the Service and may not be transferred between accounts.

We do not accept payment in money in exchange for Credit or Items.

Credit is reversed where the trade that created it is reversed, as described in section 6.6.

We do not forfeit Credit. If we suspend or terminate your account for any reason, the Credit on it remains yours to withdraw as Items. Termination stops you trading; it does not take what you already hold.

8. Rewards

We operate reward programmes that credit your account. As at the date of these Terms these are:

  • Cashback, currently 1% of the value of Items you send us in a confirmed trade;
  • Level rewards, currently 0.5% of each deposit step you reach, claimable once per level;
  • Affiliate earnings, currently 1% of the value deposited by users who sign up using your referral code.

The following apply to all of them.

  • Rewards are credited as SkinStash Credit and section 7 applies to them in full.
  • A reward accrues at the rate in force at the time the relevant trade is confirmed. Changing a rate does not change rewards that have already accrued, in either direction.
  • Rewards become claimable after the clearing period described in section 6.4, and only if the trade that generated them is still valid at that time. A reward attached to a reversed trade is cancelled.
  • We may vary, suspend or withdraw any reward programme, or change any rate, at any time. We will publish the current rates on the Platform.
  • Affiliate earnings are currently uncapped. You may not refer yourself, use multiple accounts, or obtain referrals by spam, misrepresentation or paid advertising that implies you are SkinStash.
  • We may withhold or reverse any reward we reasonably believe was obtained through abuse, collusion or circumvention of these Terms.

9. Giveaways and tasks

We may run giveaways and offer tasks that award Items or Credit.

  • Entry requirements, entry weighting, start and end times and prizes are shown with each giveaway and form part of these Terms for that giveaway.
  • You must meet the eligibility requirements in section 3 to enter.
  • No purchase or deposit is necessary where required by the law applying to you. Where a giveaway is void or restricted in your country, it does not apply to you.
  • We may cancel, shorten, extend or re-run any giveaway, and may substitute a prize of equal or greater value, where circumstances outside our control require it.
  • Entries are personal to your account and cannot be transferred or sold. Entries are void if the account is suspended or terminated.
  • Our determination of the result is final, subject to your rights under applicable law.

10. Account inactivity

We do not close accounts for inactivity, and SkinStash Credit does not expire. If you come back after a long time away, your account and your Credit will be as you left them.

We may still suspend or terminate an account for the reasons set out elsewhere in these Terms. Personal data is handled in accordance with our Privacy Policy, which may require us to delete some data after a period of inactivity even though the account itself stays open.

11. Prohibited actions

You agree not to:

  • Use bots, scripts or automated systems to access or interact with the Service;
  • Use the Service for fraud, money laundering, terrorist financing or any other illegal activity;
  • Use multiple accounts to manipulate prices, exploit promotions or abuse the Service;
  • Attempt to discover or exploit vulnerabilities in the Platform;
  • Use the Service in a way that could damage, disable or overburden our infrastructure;
  • Harass, threaten or abuse SkinStash staff or other users.

Violation may result in immediate suspension or termination of your account and, where appropriate, referral to law enforcement.

12. Amendment of these Terms

We may amend these Terms from time to time. The current version is always posted on the Platform with an updated "Last Updated" date. For material changes we will give reasonable notice through the Platform before they take effect.

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to them you must stop using the Service. Changes do not apply retrospectively to trades already completed or rewards already accrued.

13. Intellectual property

All content, design, logos, trademarks, software and layouts comprising the Platform (the "SkinStash IP") are and remain our property or that of our licensors. You may not copy, modify, distribute, sell, sublicense, reverse engineer or create derivative works from the SkinStash IP without our prior written consent.

Third party trademarks, logos, virtual item designs and other intellectual property shown on the Platform, including those of Valve Corporation, remain the property of their respective owners. Nothing on the Platform grants you any right in that property.

14. Cookies and data

We use cookies to keep you signed in and to operate the Service. We collect and process personal data in accordance with our Privacy Policy, which forms part of your agreement with us.

15. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, AND DISCLAIM ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE OR SECURE, OR THAT ANY PARTICULAR ITEM WILL BE AVAILABLE OR PRICED ADVANTAGEOUSLY TO YOU.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law. If you are a consumer, your statutory rights are not affected by this section.

16. Indemnification

To the maximum extent permitted by applicable law, and except where you are acting as a consumer, you agree to indemnify, defend and hold harmless SkinStash and its affiliates, agents and representatives against any claim, damage, obligation, loss, liability, cost or expense (including reasonable legal fees) arising out of or in connection with:

  • Your use or misuse of the Service;
  • Your breach of these Terms or our Privacy Policy;
  • Your breach of any applicable law or regulation;
  • Your breach of any third party right, including intellectual property and privacy rights;
  • Any Item you offer, receive or attempt to trade through the Service.

We may assume exclusive defence and control of any matter otherwise subject to your indemnification, in which case you agree to cooperate with our defence.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SKINSTASH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICE, INCLUDING:

  • LOSS OF PROFIT, REVENUE, GOODWILL OR BUSINESS OPPORTUNITY;
  • LOSS OF DATA;
  • LOSS OF VIRTUAL ITEMS OR THEIR PERCEIVED VALUE;
  • DAMAGE RESULTING FROM ACTS OR OMISSIONS OF VALVE CORPORATION OR STEAM;
  • DAMAGE RESULTING FROM FORCE MAJEURE EVENTS, INCLUDING CYBER ATTACKS, NATURAL DISASTERS, PANDEMICS OR GOVERNMENTAL ACTION.

This applies regardless of the nature of the cause of action and even if we have been advised of the possibility of such damage.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED EUR 500 (FIVE HUNDRED EUROS).

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot be excluded or limited under applicable law. If you are a consumer, this section does not affect your mandatory statutory rights.

18. No waiver, severability, assignment

No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions continue in full force.

Assignment. We may assign, transfer or delegate our rights and obligations under these Terms, provided this does not reduce any guarantee or right you have under applicable law. You may not assign or transfer your rights or obligations without our prior written consent.

19. Applicable law, consumer rights and disputes

If you are a consumer resident in the European Union, these Terms and any dispute arising out of them are governed by the law of the country in which you habitually reside, and you may bring proceedings in the courts of that country. We may bring proceedings against you only in the courts of the country in which you reside.

This is deliberately the most protective option available to you. Nothing in these Terms removes or reduces any right that the law of your own country gives you, and where your own law gives you a stronger right than these Terms, that stronger right applies.

If you are not a consumer, or you are resident outside the European Union, the law and the courts of the country in which SkinStash is established apply.

Talk to us first. Before starting proceedings, please contact us at [email protected] so we can try to resolve the matter informally. We will work in good faith to resolve a dispute within 60 days. This does not limit your right to go to court at any time.

Alternative dispute resolution. The European Commission's online dispute resolution platform closed on 20 July 2025 and is no longer available. Depending on where you live you may be able to refer a dispute to a consumer dispute resolution body in your own country. The European Commission publishes a list of recognised bodies for each Member State, and general guidance is available on the Your Europe website.

20. Contact

  • Support and general enquiries: [email protected]
  • Support tickets and live chat: available on the Platform when you are signed in